Shipping Policy

All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

In the event of delays due to a high volume of orders or postal service problems that are outside of our control, do note that there may be some variation in delivery times.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $2.50 flat rate shipping to Singapore. 

For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Option 1	X to X business days	$X
Option 2	X to X business days	$X
Option 3	X to X business days	$X

Local delivery

If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers. 

Free local delivery is available for orders over $X within [area of coverage]. For orders under $X, we charge $X for local delivery.

Deliveries are made from 12pm - 8pm on Mon-Fri. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

International Shipping

We offer international shipping to the following countries: [list of countries]. 

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option	Estimated delivery time	Price
Option 1	X to X business days	$X
Option 2	X to X business days	$X
Option 3	X to X business days	$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Esther Sunday is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at hello@esthersunday.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after the purchase is made, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@esthersunday.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@esthersunday.com.